Shipping policy

Shipping Policy

Effective Date: 10.06.2026
Last Updated: 10.06.2026

At YOUR SCENT STORIES LLP  (“we,” “us,” “our”), we are committed to delivering our premium fragrance products in a safe, timely, and transparent manner. This Shipping Policy outlines the terms and conditions relating to the shipping, delivery, and handling of all orders placed through our official channels, including our website (www.yourscentstories.com) and authorized retail locations.

By placing an order, you agree to the terms stated in this Shipping Policy.

1. Order Processing and Fulfilment

A. Order Acknowledgement
Upon successful placement of an order, you will receive an automated order confirmation via email or SMS, summarizing your purchase details.
B. Processing Timeline
•Orders are typically processed and dispatched within 1 to 3 business days.
•Orders placed on weekends or public holidays will be processed on the next working business day.
•During peak seasons, promotional events, or product launches, processing may require additional time. Customers will be notified in such instances.
C. Order Verification
To protect against fraudulent activity, we may contact you to confirm payment or shipping details before proceeding with order fulfillment. Failure to respond may result in a delay or cancellation of your order.

2. Shipping Methods & Estimated Delivery Times

We offer several delivery methods based on service availability and your delivery location:

Standard Shipping - 3–7 business days (Default and most economical option)
Expedited - 1–3 business days (For quicker delivery; additional charges apply)

Same-Day Delivery - Within the same calendar day (Available only in select cities for orders placed before the daily cut-off time (e.g., 12 PM IST)*

Note: Delivery timelines are indicative and may vary due to factors such as weather conditions, public holidays, courier availability, or destination-specific challenges.

3. Shipping Costs

•Shipping charges are calculated at checkout based on:
o Product weight and dimensions
o Delivery location
o Selected shipping method
•All applicable shipping fees are clearly disclosed at checkout before payment.
•Free standard shipping may be offered for orders exceeding a specified value, as per ongoing promotions. Such thresholds will be advertised clearly on our website.

4. Packaging and Handling

•All perfumes are handled with care and securely packaged using industry-standard protective materials to minimize the risk of breakage or leakage.
• Each package is sealed and labeled in compliance with regulations governing the transport of flammable liquids (e.g., alcohol-based fragrances).
• Premium gift packaging may be availed at an additional charge, which can be selected during checkout.

5. Tracking Your Order

•Once your order has been dispatched, you will receive a shipping confirmation via email or SMS containing your tracking number.
•You may track your order directly on the courier’s website using this number. Alternatively, you may check the status under “My Orders” on your account page.

6. Shipping Restrictions

•We currently ship across India and to select international destinations. The full list of serviceable areas is available during the checkout process.
•Due to regulatory and courier restrictions regarding flammable goods:
o Certain PIN codes, remote locations, or restricted zones may be non-serviceable
o Delivery to PO boxes or military areas may be declined
•We reserve the right to cancel or modify orders that cannot be fulfilled due to shipping restrictions.

7. Delivery Issues

A. Delays
• While we endeavor to ensure prompt delivery, we are not liable for delays caused by third-party courier companies, customs clearance, natural disasters, or force majeure events.
• In case of a significant delay, you are encouraged to contact our customer service for support.
B. Damaged or Missing Shipments
• If your package arrives visibly damaged or if an item is missing, report the issue within 48 hours of receipt by emailing or contacting Care@yourscentstories.com/ with:
o Order number
o Photographs of the package and product
o Description of the issue
• Upon verification, we will initiate a refund, replacement, or store credit as per our Return Policy.
C. Incorrect Shipping Details
• You are solely responsible for providing accurate and complete shipping information.
• If your order is returned due to an incorrect address, refusal to accept delivery, or absence of the recipient, reshipping may require payment of additional charges.

8. International Shipping

A. Availability
• International shipping is available to selected countries. You may check availability during checkout.
• International orders are shipped via reputed carriers with tracking capabilities.
B. Customs, Duties & Import Taxes
• Customs duties, VAT, import taxes, and handling fees are not included in the product price or shipping cost.
• These fees, if applicable, are borne by the recipient upon delivery and vary by destination country.
• YOUR SCENT STORIES LLP is not responsible for any delays due to customs inspection or payment of local import charges.
C. Delivery Timeline
• International deliveries typically take 7–21 business days, depending on the destination and customs processing time.
• We are not responsible for courier or customs-related delays beyond our control.

9. Order Cancellations and Modifications

• Orders can be cancelled or modified only before they are shipped. To cancel or change an order, contact us immediately at Care@yourscentstories.com/ with your order number.
• Once an order has been shipped, it cannot be cancelled. You may follow our Return Policy upon receiving the product.

10. Undeliverable or Returned Packages

If a package is returned to us due to:
• An incorrect shipping address
• Failed delivery attempts
• Refusal by the recipient
• Unclaimed package at the courier facility

We will contact you via email or phone to attempt re-delivery. Re-delivery will only be attempted after the customer pays the applicable re-shipping charges.

11. Limitation of Liability

We are not liable for:
• Delivery delays caused by third-party couriers
• Lost shipments after confirmed delivery by the courier
• Damages arising from incorrect shipping addresses or unauthorized recipients
• Customs confiscations, delays, or additional duties imposed by importing countries

All risk of loss passes to you upon our handover of the package to the shipping carrier.

12. Contact Us

If you have any questions, complaints, or require assistance related to your shipment, please contact our customer service team:

YOUR SCENT STORIES 

D No 21, Near Pinto Garden, Hoige Bazar 
Mangalore, Dakshina Kannada, Karnataka, India – 575001
Email: Care@yourscentstories.com
Phone: +91 7259582218

Customer service hours: Monday to Saturday, 10:00 AM – 6:00 PM IST (Closed on Sundays and public holidays)