Refund policy

Return and Refund Policy

Effective Date: 10.06.2026
Last Updated: 10.06.2026

At YOUR SCENT STORIES LLP (“we,” “us,” “our”), customer satisfaction and
trust are fundamental to our brand ethos. We are committed to ensuring that our customers have a smooth, transparent, and satisfactory experience with each purchase from our perfume collections. This Return and Refund Policy sets forth the conditions, exceptions, and procedures applicable to product returns, exchanges, and refunds.

By making a purchase through our official website or any authorized retail channel owned or operated by us, you agree to be bound by the terms outlined in this policy.

1. Eligibility for Returns

You may initiate a return request under the following conditions:

 Timeframe: The return request must be initiated within seven (07) calendar days
from the date of delivery as recorded by the shipping provider.
 Product Condition: Returned products must be:
o Unopened
o Unused
o In their original, sealed packaging with all labels, stickers, and tamper-proof
seals intact
o Accompanied by all accessories, inserts, promotional materials (if any), and
original invoice
 Proof of Purchase: You must provide a valid order number, invoice, or email
confirmation as proof of purchase from our website or official retail channels.

Note: Products that do not meet the above conditions will not qualify for a return or refund.

2. Non-Returnable and Non-Refundable Items

For reasons related to health, hygiene, and quality assurance, the following categories are strictly non-returnable and non-refundable:
 Perfume bottles that have been opened, partially used, or tampered with
 Products where the original packaging is missing or damaged
 Items purchased as part of “final sale,” “clearance,” “buy one get one,” or
promotional bundles
 Products received as free samples or complimentary gifts
 Gift cards or e-gift vouchers
 Items purchased through third-party vendors or unauthorized resellers (returns must be handled directly with the seller).

3. Damaged, Defective, or Incorrect Products

We take utmost care to ensure the quality and safety of our products during packaging and shipping. In the rare event that you receive a product that is:
 Damaged in transit
 Leaking or broken
 Incorrect (wrong item, size, or variant)
You must notify us within forty-eight (48) hours of receiving the delivery. To facilitate
prompt resolution, please send the following to Care@yourscentstories.com:
 Order number and contact details
 A Negative POD (Proof Of Delivery) Image
 A 360-degree Unboxing Video, showing the clear label, outer packaging,
and inner contents.
 Clear photographs of:
o The outer shipping box
o The damaged or incorrect product (including batch code if available)
o The invoice and packaging slip
 A brief description of the issue
Upon verification and approval, we will, at our discretion:
 Issue a full refund to your original payment method
 Ship a replacement product at no additional cost
 Offer an exchange, subject to availability

Note: We reserve the right to reject refund claims if the evidence provided is insufficient, unclear, or found to be manipulated.

4. Return Request Procedure

To initiate a return, follow these steps:

1. Contact Us: Email Care@yourscentstories.com with:
   o Your order number
   o Reason for the return
   o Relevant photos, if applicable (e.g., damaged or incorrect product)
2. Receive Authorization: If your return is approved, our customer care team will issue a Return Authorization Number (RAN) and provide detailed instructions, including the return address.
3. Package the Product: Ensure the product is securely packed in the original box or equivalent protective packaging. Include:
   o The Return Authorization Number
   o Original invoice or order confirmation
   o All original items, accessories, and documents
4. Ship the Product: Dispatch the return using a trackable courier service. You must share the tracking number with our support team once shipped.

5. Refunds

Refunds will be processed under the following conditions:
 Once the returned item is received and passes our quality inspection, the refund will
be initiated to the original method of payment.
 Refunds may take 5–10 business days to reflect in your account, depending on your
bank, credit card issuer, or payment provider.
 In case of returns due to customer preference (not defect or damage), original
shipping charges will not be refunded.
 In instances where the returned product shows signs of damage, tampering, or
misuse, we reserve the right to:
o Refuse the refund entirely, or
o Offer a partial refund based on the extent of damage or missing contents.

6. Exchanges

If you wish to exchange your purchase for another fragrance or variant:
 Exchange requests must be raised within 7 days of delivery.
 Exchanges are subject to:
o Stock availability
o Compliance with return eligibility conditions
 If the selected exchange product is of a higher value, you will be required to pay the
price difference.
 In case of a lower-priced exchange, we will refund the excess amount to your original
payment method, subject to a minimum threshold (₹100).

7. Return Shipping Costs

 Customers are responsible for return shipping charges, except when:
 The product was delivered in a damaged, defective, or incorrect condition
 We do not provide prepaid return labels unless explicitly stated.
 We strongly recommend using a reliable and trackable courier service. We shall
not be liable for return shipments that are lost, delayed, or damaged in transit.

8. Refusal of Returns

Returns may be refused, or refunds denied under the following circumstances:
 Return request initiated beyond the 7-day window
 Evidence of tampering, use, or damage caused post-delivery
 Product not returned in its original condition or packaging
 Absence of original invoice or proof of purchase
 Use of fraudulent, misleading, or malicious return requests

9. Force Majeure

We shall not be liable for any delay or failure in the return or refund process caused by events beyond our control, including but not limited to acts of God, natural disasters, strikes, government restrictions, pandemics, shipping embargoes, or internet service interruptions.

10. Modification of Policy

We reserve the right to amend, update, or modify this Return and Refund Policy at our sole discretion, without prior notice. Any changes will be posted on our website with an updated “Last Updated” date. You are encouraged to review this policy periodically for any updates.

11. Contact Us

For any queries, complaints, or further information regarding your return or refund request, you may contact our customer support team at:

YOUR SCENT STORIES LLP
D No 21, Near Pinto Garden, Hoige Bazar
Mangalore, Dakshina Kannada
Karnataka, India – 575001
Email: Care@yourscentstories.com
Phone: +91 7259582218