Privacy policy

Effective Date: 10-06-2026
Last Updated: 10-06-2026

This Privacy Policy (“Policy”) governs the manner in which YOUR SCENT STORIES LLP, a company incorporated under the Limited Liability Partnership Act, 2008, having its registered office at D No 21, Near Pinto Garden, Hoige Bazar, Mangalore, Dakshina Kannada, Karnataka, India – 575001 (“Company”, “we”, “us”, or “our”), collects, processes, uses, shares, and protects your personal information when you access or use our websites, mobile applications, physical retail stores, or any associated services, including those relating to the marketing and sale of perfumes (collectively referred to as the “Services”).

By using our Services or providing your personal information to us, you expressly consent to the terms and conditions of this Policy.

1. Scope and Applicability

This Privacy Policy applies to:
 Visitors to our websites (e.g., [www.yourscentstories.com])
 Customers who purchase our products online or in-store
 Individuals who interact with us via customer service, marketing campaigns, or social
media
 Users who create an account or subscribe to our newsletters.

This Policy does not apply to any third-party websites or platforms that may be linked from our Services.

2. Information We Collect

We collect personal and non-personal information through various channels including websites, order forms, user registrations, cookies, and customer communications.

A. Personal Information

Personal data refers to any information that identifies, relates to, describes, or could reasonably be linked to a natural person. We may collect the following categories:

 Full name, salutation, and gender
 Email address and phone number
 Billing and shipping addresses
 Payment information (processed securely through PCI-DSS-compliant third-party
gateways)
 Date of birth (if provided)
 Account credentials (username, encrypted password)
 Profile preferences and user-generated content (e.g., reviews)
 Communication and marketing preferences

B. Non-Personal Information

We also collect data that does not directly identify you:

 Device and browser information
 IP address and geolocation (based on IP)
 Referral URLs and session duration
 Clickstream data, time stamps, and heat maps
 Site usage statistics for analytics purposes

C. Sensitive Personal Data (If Applicable)

We generally do not collect sensitive personal data (such as biometric, health, or financial information) unless explicitly required and with your informed consent.

3. Lawful Bases for Processing (Where Applicable)

We process personal data under the following lawful bases, as recognized under applicable data protection laws such as the GDPR (where applicable):

 Consent: Where you have given explicit consent for specific purposes (e.g., marketing
emails)
 Contractual necessity: To fulfil our contractual obligations when you purchase a
product or create an account
 Legal obligation: To comply with applicable laws, such as tax regulations
 Legitimate interests: For fraud prevention, analytics, improving our offerings, and
ensuring network security

4. Use of Your Information

We use the data we collect for the following purposes:

1. To Provide Products and Services:
   o Process, fulfil, and ship your orders
   o Facilitate payment processing
   o Respond to customer inquiries and support requests
2. For Personalization:
   o Understand your preferences and browsing behaviour
   o Offer fragrance recommendations based on previous purchases
3. Marketing and Communications:
   o Send promotional emails, newsletters, or SMS campaigns
   o Serve personalized advertisements (with your consent)
   o Allow opt-in participation in giveaways or contests
4. Service Improvement and Analytics:
   o Analyse customer behaviour to enhance user experience
   o Conduct internal audits, quality checks, and A/B testing
5. Legal and Regulatory Compliance:
   o Maintain transaction records
   o Respond to subpoenas, legal proceedings, or government requests
6. Security and Fraud Prevention:
   o Prevent, detect, and investigate unauthorized access or misuse
   o Monitor activity for suspicious behaviour.

5. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share it under the following circumstances:

A. With Service Providers:

We may disclose data to trusted third parties under contract with us who perform operational functions, including:
 Payment processors (e.g., Razor pay, Stripe)
 Logistics and shipping partners (e.g., Blue Dart, Delivery)
 IT infrastructure and hosting service providers
 Email/SMS marketing vendors (e.g., Mail chimp, Sendinblue)
 Website analytics platforms (e.g., Google Analytics)

These service providers are contractually obligated to maintain the confidentiality and security of your data and process it only for specified purposes.

B. With Affiliates and Partners:

We may share information within our corporate family, and with authorized business partners, strictly on a need-to-know basis and in accordance with this Policy.

C. Legal and Regulatory Authorities:

We may disclose personal information if required to:
 Comply with a legal obligation
 Enforce our terms and conditions
 Respond to legal claims or court orders
 Prevent fraud, cybercrime, or other prohibited activities

D. Business Transfers:
In the event of a merger, acquisition, corporate restructuring, or sale of assets, user data may be transferred as part of the business transaction.

6. International Data Transfers

If you are located outside India, please note that your information may be transferred to, stored, and processed in India or other countries where our servers or service providers are located.
We take appropriate safeguards to ensure that cross-border transfers comply with applicable data protection regulations, including contractual protections where required.

7. Cookies and Similar Technologies

We use cookies, tags, pixels, and similar tracking technologies for various purposes:
 Maintain session integrity
 Store user preferences
 Monitor site performance
 Conduct behavioural advertising
 Analyze traffic trends
You may adjust your browser settings to refuse cookies or notify you when a cookie is being placed. However, some features of our Services may not function properly without them. 

We honour “Do Not Track” signals where required by law.

8. Data Retention

We retain personal information for as long as:
 It is necessary to provide our Services and fulfill the purposes stated herein;
 Required by law or contractual obligations;
 Needed to resolve disputes, enforce agreements, or protect our legal rights.
Upon request, and subject to legal or regulatory constraints, we will securely delete or
anonymize your data.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:
 Right to Access – You may request a copy of the personal data we hold about you.
 Right to Rectification – You can request that we correct any incomplete or inaccurate
data.
 Right to Erasure – You may ask us to delete your personal information under certain
conditions.
 Right to Restrict Processing – You may restrict how we process your data.
 Right to Data Portability – Where applicable, you may request your data in a machine readable
format.
 Right to Object – You can object to our processing based on legitimate interest or direct marketing.
 Right to Withdraw Consent – You may withdraw consent for marketing
communications at any time. 

To exercise your rights, please contact us at Care@yourscentstories.com with the subject line: "Data Rights Request".

10. Marketing Communications

We may use your contact details to send promotional messages. You may opt out of marketing communications at any time by:
 Clicking the “unsubscribe” link in an email
 Adjusting your account preferences
 Contacting us directly
Please note: Even if you opt out of marketing, we may still send you service-related notifications
(e.g., order confirmations, account updates).

11. Data Security Measures

We have implemented appropriate administrative, technical, and physical safeguards to protect your personal information, including:
 HTTPS encryption
 Two-factor authentication (where applicable)
 Access control and role-based restrictions
 Routine security audits and monitoring

However, no electronic transmission or digital storage system is fully secure. We cannot
guarantee absolute security, and you acknowledge the risks involved in transmitting data online.

12. Children’s Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

13. Third-Party Websites

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those external platforms. We recommend reviewing the privacy policies of any third party websites you visit.

14. Grievance Officer / Data Protection Contact

Pursuant to applicable laws, including the Information Technology Act, 2000 (as amended), the name and contact details of the designated Grievance Officer are:
Grievance Officer / DPO

YOUR SCENT STORIES LLP
Mr. Shahid Malik
Mob – +91 7259582218
Email- Care@yourscentstories.com